Refund policy

INRSWORLD aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 7 days from the date on which you received them from

Please help us save the environment from unnecessary carbon emissions by reducing the amount of returns made. If you have any uncertainties around your purchase, contact our customer care team who would be happy to help you and guide you through our product range and size guide.

If you decide to return the product, we will refund the costs incurred in the purchase, including shipping costs. You will instead be charged for the return costs. 


1.1 You must return your selected product(s) within 7 days from the date of delivery.
1.2 All products returned must include the completed return form documentation provided with your delivery.

1.3 Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you.

1.4 Items must be returned in their original packaging with the swing tags attached.

1.5 Shoe boxes and gift boxes are considered an intrinsic part to the product and should be protected and returned undamaged. Damage to the box will render the goods ineligible for refund.

1.6 Faulty, defect or missing items must be reported to Customer Services within 48 hours of receiving your delivery. If you return an item that is faulty, the shipping costs will be refunded.

1.9 It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).

1.10 We do not take responsibility for damage that occurs during the return process; please ensure that the goods are well protected when returned to us.

1.11 We do not take responsibility for returns lost in transit and therefore provide instruction for returns to be sent using the secure returns label provided.

1.12 Only returns received via the authorised returns process specified will be accepted, using the pre-paid returns label provided. Any returns received independently or outside of our returns process will not be accepted.

 1.13 Please note that all refunds for online purchases can only be made through our website. Exchanges are not available for online purchases. Goods bought via the online store cannot be returned to any other INRSWORLD store.

1.14 If you have met all the conditions requested, you will be refunded the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, we reserves the right to retain the products and the amount paid for your purchase of the products.

1.15 Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.